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Within a workshop, tools and methods have been employed to support process modeling together with creative ideation for identifying the relevant elements of the process. The process-design workshop was part of a project which aims at implementing new ways of data input and transfer for the coordination of services for elderly people. We have chosen tools and methods which seemed to be appropriate to support an efficient process design which integrates creativity and the differing perspectives of the participating stakeholders. This workshop led to a case study which revealed strengths and weaknesses of our approach and helped us to identify further recommendations and requirements for the integration of collaborative modeling and creativity support.