Authors
Mark S Ackerman, Juri Dachtera, Volkmar Pipek, Volker Wulf
Publication date
2013/8
Source
Computer Supported Cooperative Work (CSCW)
Volume
22
Pages
531-573
Publisher
Springer Netherlands
Description
Knowledge Management (KM) is a diffuse and controversial term, which has been used by a large number of research disciplines. CSCW, over the last 20 years, has taken a critical stance towards most of these approaches, and instead, CSCW shifted the focus towards a practice-based perspective. This paper surveys CSCW researchers’ viewpoints on what has become called ‘knowledge sharing’ and ‘expertise sharing’. These are based in an understanding of the social contexts of knowledge work and practices, as well as in an emphasis on communication among knowledgeable humans. The paper provides a summary and overview of the two strands of knowledge and expertise sharing in CSCW, which, from an analytical standpoint, roughly represent ‘generations’ of research: an ‘object-centric’ and a ‘people-centric’ view. We also survey the challenges and opportunities ahead.
Total citations
20132014201520162017201820192020202120222023202411122234137221722262812
Scholar articles
MS Ackerman, J Dachtera, V Pipek, V Wulf - Computer Supported Cooperative Work (CSCW), 2013