Authors
Alexander Maedche, Christine Legner, Alexander Benlian, Benedikt Berger, Henner Gimpel, Thomas Hess, Oliver Hinz, Stefan Morana, Matthias Söllner
Publication date
2019
Journal
Business & Information Systems Engineering
Volume
61
Issue
4
Pages
535-544
Publisher
Springer Nature
Description
Artificial intelligence (AI) is becoming omnipresent; it permeates our work and private lives in many areas. A key area of application is AI-based digital assistants, which are now becoming available in large numbers and a wide variety of usage scenarios. Research into AI-based digital assistants has a long history, dating back to Joseph Weizenbaum’s well-known ELIZA in 1966. In parallel, global technology companies such as Microsoft, IBM, Google, and Amazon have been working intensively for decades on advancing AI-based digital assistants and have recently made them suitable for the mass market. Empowered by recent advances in AI, these assistants are becoming part of our daily lives. We are observing the ever-growing usage of various digital assistants, for instance, voice-based assistants such as Amazon Alexa, or text-based assistants (chatbots), such as those embedded in Facebook Messenger. It is …
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