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In an indoor firefighter mission, coordination and communication support are of the utmost importance. We present our experience from over five years of research with current firefighter support technology. In contrast to some large scale emergency response research, our work is focused on the frontline interaction between teams of firefighters and the incident commander on a single site. In this paper we investigate the flaws in firefighter communication systems. Frequent technical failures and the high cognitive costs incurred by communicating impede coordination. We then extract a list of requirements for an assistant emergency management technology from expert interviews. Thirdly, we provide a system concept and explore challenges for building a novel firefighter support system based on our previous work. The system has three key features: robust ad-hoc network, telemetry and text messaging, as well as implicit interaction. The result would provide a complementary mode of communication in addition to the current trunked radio.