Authors
Amro Al-Akkad, Leonardo Ramirez, Sebastian Denef, Alexander Boden, Lisa Wood, Monika Büscher, Andreas Zimmermann
Publication date
2013/11/25
Book
Proceedings of the 25th Australian Computer-Human Interaction Conference: Augmentation, Application, Innovation, Collaboration
Pages
457-466
Description
In this paper, we examine challenges people face in situations of disrupted network infrastructures and how people use surviving portions of technology to cope with these challenges. We show how an important aspect in crises is the disturbance of services caused by disruptions in underlying technological structures. In such situations, people resort to all possible means to "reconstruct normality" in the sense of restoring their ability to communicate. For doing so, people often make creative use of the remains of the technological landscape. Building on the analysis of interviews with crises witnesses and first responders, external reports and scientific literature, we propose and describe three categories of mechanisms involving the creative use of surviving technology in crisis situations. We argue that studying these mechanisms can provide a key source of inspiration to define qualities of resilient architectures, and …
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