Authors
Josephine Lau, Benjamin Zimmerman, Florian Schaub
Publication date
2018/11
Journal
Proceedings of the ACM on Human-Computer Interaction
Volume
2
Issue
CSCW
Publisher
ACM
Description
Smart speakers with voice assistants, like Amazon Echo and Google Home, provide benefits and convenience but also raise privacy concerns due to their continuously listening microphones. We studied people's reasons for and against adopting smart speakers, their privacy perceptions and concerns, and their privacy-seeking behaviors around smart speakers. We conducted a diary study and interviews with seventeen smart speaker users and interviews with seventeen non-users. We found that many non-users did not see the utility of smart speakers or did not trust speaker companies. In contrast, users express few privacy concerns, but their rationalizations indicate an incomplete understanding of privacy risks, a complicated trust relationship with speaker companies, and a reliance on the socio-technical context in which smart speakers reside. Users trade privacy for convenience with different levels of …
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